Frequently Asked Questions

Everything you need to know about your outdoor cooking journey.

How much does shipping cost for large grills?

We offer free standard shipping on all orders over $499. For oversized items like built-in islands or heavy smokers, a flat-rate freight fee may apply based on your delivery zone.

Do you offer assembly services for new barbecues?

Yes, we provide professional white-glove assembly and delivery services in most major metropolitan areas. You can select this option at checkout for a nominal fee.

What is your return policy for outdoor appliances?

You can return unused items in their original packaging within 30 days of purchase. Please note that gas-powered units cannot be returned once they have been connected to a fuel source.

How do I know which fuel type is right for me?

The choice between propane, natural gas, charcoal, or wood pellets depends on your preference for convenience versus flavor. Check our 'Grill Finder' guide for a detailed comparison of each fuel type.

Are Barbecues Galore products covered by a warranty?

All our products come with a standard manufacturer's warranty. Additionally, we offer extended protection plans that cover wear and tear, ignition systems, and burners for up to 5 years.

Can I track my delivery in real-time?

Once your order ships, you will receive an email with a tracking number. For large freight deliveries, our carrier will call you 24 hours in advance to schedule a specific delivery window.